Booking terms and cancellation policy

1. Formation of the contract

The booking request submitted by the guest constitutes a contractual offer. The contract is deemed concluded, and binding on both parties, when the guest receives from the property a written booking confirmation stating the room, dates, number of occupants and total price. Until that moment no availability is guaranteed.

2. Confirmatory deposit and balance

To secure the booking, upon confirmation the guest pays an amount equal to 30% of the total price of the stay, as a confirmatory deposit pursuant to Article 1385 of the Italian Civil Code. The balance is due on arrival, unless otherwise agreed in writing.

Pursuant to Article 1385 of the Italian Civil Code, if the guest fails to perform, the property may withdraw from the contract and retain the deposit; if the property fails to perform, the guest may withdraw from the contract and demand twice the amount of the deposit. In both cases the right to seek performance or termination of the contract and compensation for any further loss remains unaffected.

3. Cancellation policy

Cancellation takes effect when the property receives written notice from the guest, sent by email to the address stated in the booking confirmation. The periods below are expressed in calendar days and are counted backwards from 12:00 noon (Europe/Rome time zone) on the arrival date, which is not counted.

a) Cancellation received by 12:00 noon on the 15th day before arrival: no charge. The deposit is refunded in full within 14 days of receipt of the notice, using the same means of payment used by the guest.

b) Cancellation received between the 14th and the 8th day before arrival: the property retains the confirmatory deposit, equal to 30% of the total amount. Nothing further is due beyond that amount.

c) Cancellation received from the 7th day before arrival onwards, no-show or early departure: 100% of the total price of the booked stay is due.

d) Mitigation clause. In the cases under points b) and c), if the property manages to re-let the room to third parties for the entire cancelled period, it will refund to the guest the amount actually received for the new booking, up to the amount retained and net of documented costs incurred in obtaining it. The refund is made within 14 days of the end of the period concerned.

4. No-show and late arrival

A no-show occurs where the guest does not arrive by 12:00 noon on the day following the scheduled arrival date, without having given written notice. After that time the property may freely dispose of the room, without prejudice to point 3(c) above.

Guests expecting to arrive after 8:00 p.m. are required to give notice, so that their arrival can be arranged.

5. Booking amendments

Requests to change dates, room or number of occupants are accepted subject to availability and may result in a change in price. An amendment requested less than 15 days before arrival which reduces the number of nights booked is treated as a partial cancellation and is subject to point 3.

6. Cancellation by the property

If the property is unable to make the booked room available for reasons attributable to it, it shall immediately inform the guest and, at the guest’s choice, shall alternatively: accommodate the guest in a property of equal or higher category in the immediate vicinity, bearing any additional cost and transfer expenses; or pay twice the amount of the deposit received, pursuant to Article 1385 of the Italian Civil Code. Compensation for any greater proven loss remains unaffected.

7. Supervening impossibility and force majeure

Neither party shall be liable for non-performance due to causes beyond its control, in particular measures of public authorities, natural disasters or general interruption of essential services. In such cases the contract is terminated and sums already paid are refunded to the guest within 14 days, net only of any services already used; any further claim for damages between the parties is excluded.

8. Right of withdrawal: exclusion

The fourteen-day right of withdrawal provided for distance contracts does not apply to distance accommodation contracts that provide for a specific date or period of performance, by virtue of the express exclusion set out in Article 59 of the Italian Consumer Code (Legislative Decree 206/2005). Only the cancellation terms set out in point 3 therefore apply to the guest.

9. Occupancy, timings and house rules

The minimum stay is two nights in all seasons. Check-in is from 2:00 p.m., check-out by 11:00 a.m. The room may be occupied only by the persons stated in the booking confirmation; any additional occupants must be authorised in advance and are subject to the applicable supplements.

Animals are not allowed. Smoking is prohibited inside the accommodation units and enclosed common areas, pursuant to Italian Law 3/2003.

On arrival each guest must present a valid identity document, for the purposes of the mandatory notification to public security authorities.

10. Damage and liability

The guest is liable for damage caused to the property, its furnishings and equipment by the guest or by persons for whom the guest is responsible, in accordance with the general rules on liability.

The property’s liability for items brought in by the guest is governed by Articles 1783 et seq. of the Italian Civil Code. A safekeeping service is available on request for valuables; pursuant to Article 1785-quater of the Italian Civil Code, any agreement excluding or limiting such liability in advance is void.

11. Complaints, applicable law and jurisdiction

Any complaints relating to the stay must be reported to the property promptly and in any case during the stay, so as to allow immediate resolution, and confirmed in writing. In all other respects, the provisions set out in the Legal Notice apply as regards applicable law, consumer jurisdiction and alternative dispute resolution.

12. Precedence of the terms accepted at the time of booking

These terms are published for informational and pre-contractual purposes. Where the booking is completed through an online booking system, the terms presented to and accepted by the guest in that context and referred to in the booking confirmation shall prevail.